Privacy Policy | Soulfully.Maria | Self-Expression (Coaching & Creative Growth)

Our Privacy Policy

Last Updated: 8th February 2026

Welcome

Hello, I’m Maria and I run Soulfully Maria (Coaching & Creative Growth). Your privacy matters deeply to me. This Privacy Policy explains how I collect, use, and protect your personal information when you visit my website, work with me in coaching, or purchase my digital resources.

I promise to keep this as clear and gentle as possible, because legal documents don’t have to feel cold.

Who We Are

Company Name: Soulfully Maria (Coaching & Creative Growth)
Website: www.mariaduckhouse.com
Data Controller: Maria Duckhouse
Contact Email: enquiries@mariaduckhouse.com
Location: United Kingdom

What Information I Collect

I keep data collection minimal and intentional—because I know many of you are deep-feeling creatives, and your trust matters.

Information You Give Me Directly

When you interact with Soulfully Maria, I may collect:

Name and email address (for delivering the Gentle Guide for Deep-Feeling Creatives and/or the Authentic Expression Starter Kit, and for customer support)
Information you choose to share during coaching (for example: what you’re working through, goals, reflections, and anything else you share so I can support you well)
Payment information (processed securely through third-party payment processors. I don’t receive or store your full card details)
Purchase/transaction details (what you purchased, when, and basic records needed for receipts/accounting)
Correspondence (emails, messages, or feedback you send me)
Testimonials or survey responses (only if you choose to share them)

Information Collected Automatically

When you visit my website, I may collect:

Technical data (IP address, browser type, device information, operating system)
Usage data (pages you visit, time spent on the site, links you click)
Cookies and similar technologies (see the Cookies section below)

How I Use Your Information (and Why)

I use your personal information in a simple way: to deliver what you asked for, support you well, and keep everything running smoothly.

To deliver your guides/kits and support you

Send you the Gentle Guide for Deep-Feeling Creatives and/or the Authentic Expression Starter Kit
Respond to your questions and provide customer support
Manage purchases, payments, and receipts

To provide coaching (and help you grow)

Deliver coaching sessions and honour our coaching agreement
Keep relevant notes/records based on what you share, so I can support your growth consistently and with care

To run and improve the business

Understand how people use my website so I can improve it
Keep basic business records (including for accounting/tax)

To stay connected (only if you choose)

Send newsletters/updates if you’ve opted in
You can unsubscribe at any time using the link in every email

Legal and safety reasons

Comply with legal obligations
Protect against fraud or misuse of my services
Enforce my Terms and Conditions

Legal Basis for Processing (UK GDPR)

Under the UK GDPR and the Data Protection Act 2018, I only process your data when I have a valid legal basis, including:

Contract: to deliver coaching or provide the digital products you requested
Consent: for optional marketing emails/newsletters (you can withdraw consent anytime)
Legitimate interests: to run and improve my business in a way that doesn’t override your rights
Legal obligation: to meet legal/accounting/tax requirements

Who I Share Your Information With

I value your trust. I will never sell your personal information.

I only share data when it’s necessary to deliver what you’ve asked for and keep the business running, for example with:

Email/marketing platforms (so I can send your download links, emails you request, and newsletters if you opt in)
Payment processors (to take payments securely and issue receipts—these providers handle your card details, not me)
Website hosting/website tools (to keep the site functioning)
Cloud storage/business admin tools (to store essential business records and (where relevant) coaching-related information securely)
Analytics tools (to understand website traffic and improve the experience)

These providers are expected to keep your information secure and only use it to provide their services to me.

Legal Requirements

I may disclose information if required by law, or if needed to protect the rights, property, or safety of myself, my clients, or others.

Cookies

My website uses cookies—small text files stored on your device—to help the site function properly and improve your experience.

Types of Cookies I Use:

Essential Cookies: Necessary for the website to work (e.g., remembering items in your cart)
Analytics Cookies: Help me understand how visitors use my site (e.g., Google Analytics)
Marketing Cookies: Allow me to show you relevant content based on your interests

You can control cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

How Long I Keep Your Information

I keep your information only for as long as it’s needed for the purposes in this policy (and then delete it or anonymise it where possible).

Typical retention periods:

Coaching clients: coaching-related records/notes are kept for up to 7 years (so I can support you properly and meet business/legal requirements)
Purchases and payment records: kept for 7 years for tax/accounting
Email subscribers: until you unsubscribe or ask me to delete your details
Website analytics: usually stored for a limited period set by the analytics provider (often around 26 months), then removed or anonymised
General correspondence: kept only as long as it’s reasonably needed

If you ask me to delete your data, I will do so unless I’m legally required to keep certain records (for example, tax/accounting).

Cookies & Tracking

I use cookies (and similar bits of tech) on my website. Cookies are small files stored on your device that help the site run smoothly and help me understand how visitors use it.

Here’s the simple breakdown:

Essential cookies: these are needed for the website to work properly (for example, basic site features and security).
Analytics cookies: these help me see in an anonymous way what’s working and what’s not (like which pages are visited most) so I can improve the site over time.

You’re always in control. You can manage or disable cookies in your browser settings. Just a heads-up: turning off essential cookies may mean parts of the site don’t work as expected.

Your Rights

Under UK GDPR, you have important rights regarding your personal information:

Right to Access

You can request a copy of the personal data I hold about you.

Right to Rectification

You can ask me to correct any inaccurate or incomplete information.

Right to Erasure (“Right to Be Forgotten”)

You can request that I delete your personal data, subject to certain legal exceptions.

Right to Restrict Processing

You can ask me to limit how I use your data in certain circumstances.

Right to Data Portability

You can request your data in a structured, commonly used format to transfer to another service.

Right to Object

You can object to processing based on legitimate interests or for marketing purposes.

Right to Withdraw Consent

Where processing is based on your consent, you can withdraw it at any time.

Right to Complain

If you’re unhappy with how I’ve handled your data, you can lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

To exercise any of these rights, please contact me at [your email address].

International Transfers

Your information is primarily stored and processed in the UK. Sometimes, the third-party services I use (like email platforms, payment processors, or cloud tools) may process data outside the UK.

If that happens, I’ll make sure appropriate safeguards are in place (for example, UK-approved transfer mechanisms) to protect your information.

Security (How I Store Your Data)

I treat your information with care and keep it secure using appropriate technical and organisational measures, such as:

Encrypted connections (SSL/TLS) where available
Password protection and access controls
Limiting access to personal data to what’s genuinely needed
Using reputable third-party providers that take security seriously

No online system can be guaranteed 100% secure, but I do my best to protect your information.

Children’s Privacy

My services are not intended for individuals under the age of 18. I do not knowingly collect personal information from children. If you believe I’ve inadvertently collected data from a child, please contact me immediately.

Third-Party Links

My website may contain links to other websites (such as resource recommendations or affiliate partners). This Privacy Policy applies only to Soulfully Maria. I’m not responsible for the privacy practices of external sites, so please review their policies before sharing your information.

Newsletter and Marketing

If you subscribe to my newsletter or marketing emails:

I will only send you content you’ve agreed to receive
You can unsubscribe at any time using the link in every email
I will never spam you or share your email address with others for their marketing purposes
Your consent is freely given, and withdrawing it won’t affect any services you’ve purchased

Changes to This Privacy Policy

I may update this Privacy Policy from time to time to reflect changes in my services, legal requirements, or best practices. When I do, I’ll update the “Last Updated” date at the top of this page.

For significant changes, I’ll notify you via email or a prominent notice on my website. I encourage you to review this policy periodically.

Contact Me

If you have any questions, concerns, or requests regarding this Privacy Policy or how I handle your personal information, please reach out:

Email: enquiries@mariaduckhouse.com
Website: www.mariaduckhouse.com

I’m here to help, and I promise to respond with the same care and gentleness I bring to my coaching work.

Thank you for trusting me with your information. It’s an honour to support deep-feeling creatives like you on your journey to authentic self expression.

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